Legal Information & Terms and Conditions
Terms & Conditions
Last Updated: 24.02.2025
1.
Introduction
Nomadwise ("we," "us," or "our") operates as an online-only marketplace that facilitates bookings for coworking spaces. We do not own, operate, or manage coworking spaces and are not responsible for the services provided by them.
By using Nomadwise, you ("the user" or "the customer") acknowledge and agree that:
Nomadwise is solely a booking service provider and does not deliver or guarantee the coworking services offered by listed spaces.
The contract for coworking space services is formed directly between you and the coworking space at the time of booking.
For any questions or concerns regarding the coworking space services, users must contact the coworking space directly.
2.
Use of Website & Permitted Activities
Nomadwise is intended for personal, non-commercial use only.
Users may not misuse the website for unlawful purposes, scraping data, unauthorized automation, or other disruptive activities.
3.
Booking Process & Payments
Customers make full payment for coworking space bookings via Nomadwise at checkout.
Nomadwise immediately forwards the coworking space’s share of the payment, deducting our agreed commission.
Nomadwise does not hold customer funds after the transaction is completed.
The coworking space is responsible for issuing receipts and handling any financial inquiries.
4.
Transactional Communications & Data Sharing
Transactional Emails: By submitting a booking request, you consent to receiving transactional emails from Nomadwise related to your booking. These communications may include booking confirmations, updates, cancellations, and other necessary notifications to facilitate your booking.
Data Sharing: To process your booking, your personal details (such as your name, contact information, and booking specifics) will be shared with the coworking space you select. This sharing is solely for the purpose of fulfilling your booking request and ensuring effective communication regarding your booking.
5.
Cancellations & Refunds
All cancellations and refunds are handled by the coworking space.
Nomadwise does not process refunds as we do not retain funds after bookings are completed.
Customers must contact the coworking space directly for any refund requests.
6.
Coworking Space Responsibilities & Local Terms
Each coworking space sets its own rules, policies, and terms of use, which may include refund conditions, access policies, and local tax regulations.
Customers agree to comply with the coworking space’s own terms in addition to these Terms & Conditions.
Nomadwise is not responsible for enforcing coworking space rules or legal requirements.
7.
Service Issues & Disputes
If a coworking space fails to provide the booked service, the customer must resolve the issue directly with the coworking space.
Nomadwise does not mediate disputes and is not responsible for service quality, denied access, or any failure by the coworking space to provide the service.
8.
Liability Disclaimer
Nomadwise is not responsible for accidents, injuries, theft, or loss of personal belongings at coworking spaces.
Customers use coworking spaces at their own risk and must follow the space’s rules and security measures.
Nomadwise does not provide insurance and assumes no liability for claims related to coworking space use.
9.
Errors, Pricing, and Technical Issues
Nomadwise strives to ensure accurate pricing and availability but reserves the right to correct errors or cancel affected bookings.
If a booking is impacted by an error, Nomadwise will notify the customer and provide options.
Nomadwise is not liable for any losses or inconveniences resulting from pricing errors or system malfunctions.
10.
Prohibited Uses of Nomadwise
Users may not:
Provide false or misleading information when making a booking.
Attempt to bypass Nomadwise’s payment system to book a coworking space directly.
Use Nomadwise for fraudulent, illegal, or unethical activities.
Violate the intellectual property rights of Nomadwise or third parties.
Nomadwise reserves the right to suspend or terminate access if a user violates these terms.
11.
Content Accuracy & Public Data Disclaimer
Nomadwise provides information about coworking spaces, some of which is crowdsourced, submitted by coworking spaces, or obtained from public sources.
While we strive to ensure accuracy, we do not guarantee the completeness or correctness of this data.
Customers should verify all details (e.g., pricing, availability, policies) with the coworking space before making a booking.
12.
Content Attribution & Copyright
Some content (e.g., coworking space descriptions, images) may be provided by third parties or licensed from external sources.
We make every effort to credit and attribute content appropriately.
If you believe that your copyrighted content has been used without proper attribution, contact us at hello@nomadwise.io with the subject line "Content Attribution."
13.
User Contributions & Responsibility
Users may submit reviews, images, or content to Nomadwise.
By submitting content, the user grants Nomadwise the right to display it indefinitely on the website and social media.
Users are responsible for the accuracy and lawfulness of their submissions.
14.
Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the United Kingdom.
Any legal disputes related to Nomadwise will be resolved in the courts of England and Wales.
By using Nomadwise, you agree to submit to the exclusive jurisdiction of UK courts.
15.
Contact Us
For any questions regarding these Terms & Conditions, please contact: hello@nomadwise.io
Privacy Policy
Last Updated: 24.02.2025
1.
Introduction
At Nomadwise, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Nomadwise is a UK-based online marketplace that facilitates bookings for coworking spaces. We do not own or operate coworking spaces and act solely as an intermediary between customers and coworking spaces.
By using Nomadwise, you agree to the terms outlined in this Privacy Policy.
2.
What Data We Collect
We collect the following types of data to facilitate bookings and improve our services:
Personal Data (Provided by You)
Booking Information: Name, email address, and phone number (used to confirm bookings, send transactional communications such as booking confirmations, updates, or cancellations, and share with coworking spaces).
Payment Information: Payments are processed securely by Stripe. Nomadwise does not store your credit card details.
User Submissions: If you submit reviews, recommend locations, or link your Instagram handle, we may display this information publicly on the website.
Website Interaction Data (Collected Automatically)
Usage Data: Page visits, clicked links, and interaction with website features (via Heap & Google Analytics).
Technical Data: IP address, browser type, device type, and referring website.
Cookies & Tracking: Some affiliate links may use cookies to track referrals (see Section 8).
3.
How We Use Your Data
We use your data for the following purposes:
To confirm and manage bookings with coworking spaces.
To send you transactional emails related to your booking, including booking confirmations, updates, cancellations, and any other communications necessary to facilitate your service.
To forward your contact details to the coworking space for check-in and service purposes.
To process payments securely via Stripe.
To analyze website traffic and improve our platform (using Google Analytics & Heap).
To comply with legal obligations such as tax and accounting requirements.
We do not use your data for marketing unless you explicitly opt in to receive newsletters in the future.
4.
Data Sharing & Third-Party Services
We do not sell or rent your personal data. However, we may share your data with third parties to provide our services:
Coworking Spaces: Your name, email, and phone number are shared with the coworking space to facilitate check-in, service delivery, and related communications.
Payment Processing (Stripe): Your payment details are handled securely by Stripe. Nomadwise does not store your credit card information.
Analytics & Tracking (Google Analytics & Heap): These services help us track website usage in an anonymized way.
Hosting & Technical Services: Our website is hosted on third-party servers, and some data may be processed for maintenance and security purposes.
5.
Data Retention
We retain your data only as long as necessary:
Data Type:
Booking Data (Name, Email, Phone, Payment Records)
Retention Period:
6 years
Reason:
Compliance with tax & legal obligations
Data Type:
IP Addresses (Heap Analytics, Website Logs)
Retention Period:
12 months
Reason:
GDPR best practice
Data Type:
Anonymized Analytics Data
Retention Period:
Indefinitely
Reason:
No personal data included
Data Type:
Marketing Emails (When Opt-in is Added)
Retention Period:
Until user unsubscribes
Reason:
User-controlled
6.
Your Rights Under GDPR
If you are based in the UK or EU, you have the following rights under GDPR:
Right to Access: Request a copy of your personal data.
Right to Correction: Ask us to update incorrect information.
Right to Deletion ("Right to Be Forgotten"): Request to have your personal data erased.
Right to Object: Object to data processing in certain cases.
How to Exercise Your Rights
To exercise any of these rights, contact us at hello@nomadwise.io with your request.
7.
Data Deletion Requests
How to Request Data Deletion
To request the deletion of your personal data, email us at hello@nomadwise.io with the subject line "Data Deletion Request."
We may ask for identity verification to prevent unauthorized deletion.
Your data will be deleted within 30 days, except where legally required to keep records.
If you have booked a coworking space, they may still retain your data according to their own policies.
8.
Cookies & Affiliate Links
Nomadwise does not use tracking cookies, but some affiliate links on our website may place cookies on your device to track referrals.
What This Means for You:
If you click on an affiliate link, the coworking space or partner may track your visit via cookies.
These cookies do not give us access to your personal data but may allow the affiliate partner to recognize you if you complete a booking.
You can disable cookies in your browser settings to prevent tracking.
9.
Security Measures
We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or loss.
All sensitive data (e.g., payment details) is encrypted and processed securely by Stripe.
Our website is hosted on secure servers, and access is restricted to authorized personnel only.
However, no online system is 100% secure, and we cannot guarantee absolute protection against cyber threats.
10.
Updates to This Privacy Policy
We may update this Privacy Policy as needed. When changes are made:
We will update the "Last Updated" date at the top of this page.
The latest version will always be available in the website footer and before checkout.
By continuing to use Nomadwise, you accept the updated Privacy Policy.
11.
Governing Law & Contact Information
This Privacy Policy is governed by and interpreted under UK law. Any disputes arising from this policy will be subject to the courts of England and Wales.
Contact Us: If you have any questions, email us at hello@nomadwise.io
Cookie Policy
Last Updated: 18.08.2024
This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What cookies are: Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
Why we use cookies: We use cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics, and other purposes. This is described in more detail below.
How you can control cookies: You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
Types of cookies we use:Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.Analytics and Performance Cookies: These cookies are used to collect information about traffic to our site and how users use our site. The information gathered does not identify any individual visitor.Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced, more personal features.Targeting and Advertising Cookies: These cookies are used to make advertising messages more relevant to you and your interests.
Changes to this Cookie Policy: We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
Contact Us: If you have any questions, email us at hello@nomadwise.io